What happens if I am not completely happy with my goods?

Here at LoveHandles.uk.com we operate a Customer Focused Returns Policy so its easy. Follow the simple steps mapped out below should you have any issue with your purchase and we will refund you within 30 days of receipt of your goods.

• 1. Please contact us within seven days of receiving your goods to let us know you are returning any items. Please e mail us on sales@lovehandles.uk.com  giving us the details of what it is you wish to return and why including your invoice number.


• 2. Goods must be in their original packaging, unused and in a re-saleable condition. If the goods arrive back damaged, with parts missing or in damaged packaging, we will not be able to issue a refund which also includes damage in transit which remains the responsibility of the purchaser until we have signed and confirmed receipt in good condition.


• 3. Always remember to keep a copy of your proof of posting should there be any hold up in the postal system.

LoveHandles.uk.com will give you a refund less the cost of the original delivery and any collection charges subject to the following conditions:-

• a) Returns will be subject to a 30% re-stocking charge, this is to cover the adiministration process, receiving back, checking and then restocking onto our shelves.

Our returns address is:

Please ensure you write your invoice number clearly on the package.

• 4. Returns are processed within 15 days of receipt. Your credit/debit card will be refunded with the original amount paid less charges as detailed in point 3. Delivery charges on the original order will not be refunded.

SPECIAL ORDERS

Any product which is marked as a special or a non stock item will not, unfortunately be refundable. Please check and ensure that the product is correct at the point of order to avoid unnecessary cost to yourself, we will of course be happy to assist in your choice of product.

FAULTY ITEMS

Please check your goods thoroughly on delivery and advise us of any missing, incorrect, damaged or faulty products within 7 working days. We will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

Our liability in the case of claims is limited to the sum paid for the goods and the cost of the carriage. We will also refund any costs paid by you for returning faulty or damaged products to us. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Your statutory rights are not affected.

LoveHandles.uk.com – the most complete door hardware service on the net.